SERVICIO AL CLIENTE
Todos los pedidos se procesan y envían dentro de nuestras instalaciones de Morristown, NJ. Espere de 2 a 3 días para que se envíe un pedido debido a la alta demanda. Trabajamos rápido, así que contáctenos lo antes posible para realizar cualquier cambio en su pedido.
Los pedidos no pueden editarse una vez procesados y enviados desde nuestras instalaciones.
Una vez que un paquete sale de nuestras instalaciones, ya no está bajo el cuidado de GODVANA.
Póngase en contacto con su oficina de correos local o proveedor de correo para cualquier pregunta que pueda tener sobre paquetes faltantes o retrasados.
Contáctenos para obtener más información de envío en: email@example.com
¡IMPRESO, CORTADO, COSIDO Y EMPAQUETADO EN LOS ESTADOS UNIDOS!
Godvana es una empresa basada en la fe fundada a principios de 2020 para ayudar con la escasez de mascarillas en todo el país.
Estamos orgullosos de estar asociados con StreetHopeAlive. A través de esta maravillosa organización sin fines de lucro, hemos podido donar y distribuir mascarillas gratuitas a niños y familias del centro de la ciudad específicamente en Paterson, NJ y en todo el mundo.
¿Necesita una donación?
Comuníquese con nosotros y díganos qué podemos hacer para ayudarlo y la cantidad necesaria. Si tenemos disponible la cantidad solicitada y los materiales para completar el pedido, estaremos encantados de ayudarle de inmediato.
¿Le gustaría colaborar con nosotros?
Si tiene una idea sobre cómo podemos unir fuerzas para que podamos alcanzar más compromisos y ayudar a más personas. ¡Por favor comparta, queremos escuchar sus ideas!
¡Comparta su historia con nosotros en Instagram! #BehindTheMask
Los Centros para el Control y la Prevención de Enfermedades (CDC) de Estados Unidos brindan información sobre los diferentes tipos de mascarillas, su eficiencia y la mejor manera de usarlos. Al proporcionar estos enlaces, Godvana.com no sugiere ningún patrocinio o respaldo por parte de los CDC de los productos Godvana.com.
WHERE TO SHOP
GODVANA is sold exclusively at GODVANA.COM
FREE DOMESTIC SHIPPING
We deliver Monday to Friday excluding public holidays. Unless otherwise stated on the Website, delivery times, costs and other details are as stated below.
Fedex Ground – 3 to 4 business days
You will receive your tracking number once your package has been shipped from our U.S. warehouse.
For security reasons, GODVANA Fedex purchases will require a signature upon delivery. Our courier will make three delivery attempts, after the third failed attempt, your order will be returned to our warehouse.
We are unable to ship to P.O. box, APO, or FPO addresses.
Our US distribution center will be closed on 28 November, 25 December and 1 January. All orders placed on these dates might experience a delay in shipping.
FREE INTERNATIONAL SHIPPING
Fedex Ground - 7 to 21 business days
Customs, Duties and Taxes
All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery.
Please check with your local customs office to determine what these additional costs will be prior to purchase.
We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped.
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to godvana.com.
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.
Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
Orders cannot be changed or updated once they are placed as they immediately start processing.
If you'd like to add another item to your order, please place a new order for the item.
U.S. Returns - Complimentary (Free)
* No returns on face masks due to COVID19. All sales are final.
If you are not satisfied, we will gladly accept your return of unworn merchandise free within 14 business days from the date delivered.
1 ). You can initiate your request by accessing our returns portal to track your Return.
2 ). Follow the instruction in the portal and print the return label.
3 ). Take your package to an official Fedex drop off point or you may use your own shipper if you wish.
4 ). Return your items to: GODVANA, LLC 55 Madison Ave. #400 Morristown, NJ 07960 United States
Returned merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered.
The refund will be issued to the original form of payment. Please allow 7-10 business days to process your return. We reserve the right to refuse any return of any merchandise that does not meet the above requirements.
GODVANA does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. GODVANA is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and writing down your tracking number.
If you are an international customer, please email firstname.lastname@example.org to submit your return request. Please included your order #, the items you’d like to return, the return reason for each item, and the return type (e.g. refund, exchange, store credit).
You will be refunded the full amount of the items returned minus the cost of shipping and any associated tariffs, taxes, or fees on your original order.
Once the refund has been processed, you will receive a refund confirmation by email. Depending on your bank or credit card company. It can take 5-10 days to post the refund to your original form of payment.
2. Collection of User Data
Here are the types of information regarding the Platform users we may collect:
A. Personal Info: name, email address, phone number.
B. Payment Info: we do not receive your credit or debit card information. Third party payment processor handles payments, not us.
C. Communications: if you contact us for any reason, we will receive whatever information you voluntarily provide (e.g., your feedback, ratings and reviews).
D. Platform Interaction: we see what content our Platform users access, when, and how they interact with the Platform content/pages.
3. Use of Data
We use the collected data for the following purposes:
A. To fulfill orders.
B. To communicate with you regarding changes to your account or our Platform.
C. To enforce our rights, carry out our obligations, prevent fraud, respond to government requests, facilitate disputes between users and address security issues such as hacking.
D. To accomplish any other purpose for which the information was provided.
4. Disclosure of Data
In addition to sharing your data as described above, we may disclose the collected personal information as follows:
A. In case there is a sale, merger or other transfer in the ownership of our Platform, the successor will receive personal information about our Platform users along with the assets transferred.
B. To our contractors, business partners, third party service providers and other entities or individuals who provide support for our Platform. For example, integration and API partners.
C. Aggregated, anonymized information that does not identify any particular user can be disclosed without restriction.
D. To respond to a court order, regulatory request or legal process.
E. If we decide that disclosure is appropriate to protect the property, safety, rights of the Platform, it’s users or the public.
Cookies are small bits of text data placed on your device when you visit sites. Cookies record data about your activity, such as which pages you view and what you click on. Cookies assist our Platform to recognize your device when you return. For example, cookies can help us to remember your preferences, username, analyze the performance of our Platform and recommend content that may be most relevant to your interests.
A. Analytics. This type of cookies shows us which pages users view, which links are popular, etc. These cookies only provide anonymized information that does not identify anybody personally. This information is then bundled with the similar information from the other users, so that we can analyze the general usage patterns.
B. Essential cookies. These are necessary to provide the services that you have asked for. Without these essential cookies, our Platform would not be able to operate. They are necessary to enable users to navigate through the Platform and use its main features. E.g., essential cookies identify registered users so that they can access member-only areas of the site. Essential cookies keep users logged in. If a subscriber disables essential cookies, that subscriber won’t be able to get to all of the content that a subscription entitles them to. These cookies don't collect information that could be utilized for the purposes of marketing or figuring out what places on the internet you have visited.
C. To show relevant advertising. If we allow ads on our Platform, they can contain cookies in order to provide ads most relevant to your interests. They can also help limit the number of times you see a particular ad and to assess the effectiveness of the advertising campaign.
D. To improve your browsing experience. This type of cookies enables the site to remember users’ preferences and settings, such as geographic region or language. They can also be used to restrict the number of times an ad is shown, to remember which forms you have already filled in, so that you don’t have to do it again.
There is a way to turn off cookies by going to your browser’s Help or Settings menu. However, keep in mind that disabling cookies may limit your use of the Platform and/or delay or affect the way in which it operates.
6. Data Security
Only our administrators are allowed to access our Platform’s password-protected server where your personal information is stored. We utilize SSL. However, any transmission of information over the Internet has its inherent risks, so we cannot guarantee the absolute security of your personal information. Transmit personal information over the Internet at your own risk. We shall not be liable for circumvention of security measures or privacy settings on the Platform. It is your responsibility to keep your login credentials, if any, confidential.
7. Children’s Privacy
We do not knowingly collect any personal information about children under the age of 16. Our Platform is not directed to children under the age of 16. If we become aware that a child under the age of 16 has provided any personal info, it will be erased from our database as soon as reasonably possible, except when we need to keep that information for legal purposes or to notify a parent or guardian. However, portions of this data may remain in back-up archives or web logs even after we erase it from our databases. If a parent or guardian believes that a child has sent us personal information, send us an e-mail.
8. Your California Privacy Rights
We will not share your personal information with third parties for their direct marketing purposes to the extent it is forbidden by California law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance. California law requires that operators of online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the online service that a user visits, indicating that the user does not wish to be tracked. At this time we do not respond to Do Not Track signal.
9. International Transfer
We process your personal information in the United States. This is where it will be transferred to in case you are located somewhere else. By submitting any personal information to us, you agree to its transfer to and processing in the United States.
10. EU Users’ Rights
A. Your GDPR rights to be informed, to access, rectify, erase or restrict the processing of your personal information. You have the right to obtain free information about what personal data we have obtained about you, where it is stored, for how long, for what purposes it is used, to whom it was disclosed. You have the right to have us, without undue delay, rectify of inaccurate personal data concerning you. That means you can request we change your personal data in our records, or have your incomplete personal data completed. You have the “right to be forgotten,” i.e. to have us delete your personal information, without undue delay, if the data is no longer necessary in relation to the purposes for which it was collected. However, GDPR gives us the right to refuse erasure if we can demonstrate compelling legitimate grounds for keeping your information.
B. GDPR gives you the right to restrict processing if any of the following applies:
i. If you contest the accuracy of your personal data, we will restrict processing it for a period enabling us to verify its accuracy.
ii. The processing is unlawful and you oppose its erasure and request instead the restriction of its use.
iii. We no longer need your personal data for the purposes of the processing, but you require us to restrict processing for the establishment, exercise or defense of legal claims.
iv. You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds override yours.
C. Right to data portability. Upon request, we will provide you your personal data in our possession, in a structured, commonly used and machine-readable format. You have the right to transmit that data to another controller if doing so does not adversely affect the rights and freedoms of others.
D. Right to object. You can object, on grounds relating your particular situation, at any time, to processing of your personal information, if based on point (e) or (f) of Article 6(1) of the GDPR. We will then have to stop processing, unless we can demonstrate compelling legitimate grounds for the processing. If you object to the processing for direct marketing purposes, we will have to stop processing for these purposes.
E. Right to withdraw consent. GDPR grants you the right to withdraw your earlier given consent, if any, to processing of your personal data at any time.
F. Rights related to automated decision making. As a responsible business, we do not rely on any automated decision making, such as profiling.
11. Accessing and Correcting Your Personal Information
You can view and edit some of your account information yourself after logging in. If you terminate account, we may retain some information for as long as necessary to evaluate Platform usage, troubleshoot issues, resolve disputes and collect any fees owed. If you have any questions or wish to ask to access, modify or delete any of your personal data on our Platform, please send us an e-mail to info@Godvana.com. Note that we can deny your request if we think it would violate any law or cause the information to be incorrect.
TERMS OF SERVICE
B) Third Parties. The Platform contains references to third party websites and relies on third party services (like Shopify) for support. We shall not be liable for any third party venues and cannot guarantee their performance. We do not monitor all content submitted to the Platform (e.g., product reviews). We shall not be liable for user submissions or any third party content on the Platform.
2. INTELLECTUAL PROPERTY
A) Our Intellectual Property. We and our content suppliers own all intellectual property rights in our Platform contents, logos, trademarks (whether registered or unregistered) and data. Our IP rights are protected by U.S. law and international IP conventions. By using our Platform you do not acquire any of our IP rights. Nevertheless, you can view and print out this Platform’s content for personal use. We reserve all rights that are not expressly granted under these Terms or other written agreements between you and us.
B) Your Submissions. If you upload any content to the public areas of our Platform, you state that:(i) you have all necessary rights to that content, and(ii) we can display, transmit, modify and distribute this content without compensation to you. We can use and implement any feedback that you voluntarily provide without compensation.
C) Copyright Infringement. We take copyright infringement seriously. Report it to us if you see it on our Platform and we will investigate.
3. USERS’ OBLIGATIONS
By visiting this Platform, you represent and agree that:
A) You have a full capacity to enter into a legally binding agreement, such as these Terms.
B) If purchasing anything, you are responsible for ensuring your payment method is valid. You will pay as agreed using only payment methods which you are authorized to use. You will not use false identity.
C) The risk of loss and title to the products purchased passes to you upon our delivery to the carrier.
D) We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
E) Our Platform may contain errors, mispriced products, product colors may not match how they appear on the screen 100%.
F) Everything that happens under your account is your responsibility. Registering duplicate accounts is not allowed.
G) If you make a submission, it shall be truthful and not misleading. We can terminate any account for writing untruthful reviews, comments or other content. We reserve the right to edit, reject or erase anything submitted to us without prior notice. You will not send spam, anything defamatory, vulgar, racist, abusive or hateful.
H) You will ask for our permission before copying anything from our Platform for republication.
I) You will not use our Platform for anything illegal.
J) We reserve the right to terminate any account using our sole reasonable discretion and without notice or liability.
K) Bots, crawlers, indexers, web spiders, harvesters or any similar automatic processes are not allowed on our Platform.
L) You will not impede the proper functioning of the Platform.
4. BREACH OF THESE TERMS
If any user violates these Terms or any law, we can, without limitation: (i) ban that user from the Platform; (ii) disclose the user’s identity to authorities and assist in investigations; (iii) delete or moderate the user’s content; and (iv) take any other action available under law.
5. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
A) WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, SAFETY, FREEDOM FROM DEFECTS OR THAT DEFECTS WILL BE CORRECTED, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE PERFORMANCE.
B) WE ARE NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND PROPERTY DAMAGE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE FEES WE RECEIVED FROM YOU, IF ANY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold harmless our company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Platform; (ii) your violation of any provision of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your user submissions caused damage to a third party.
Any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be the State of New Jersey. The arbitration shall be governed by the laws of the State of New Jersey. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. You understand that this Section means that, by using the Platform, you agree to arbitrate, thus, waiving your rights to sue in court and have a jury trial.
A) Communications. You agree that we can communicate with you electronically, via SMS, push notifications, email or phone calls. All electronic communications shall have the same legal force as if they were in paper form.
B) Relationship of the Parties. Agents and us are in an independent contractor relationship with respect to each other. That means that there is no partnership, joint venture, employer/employee or any similar arrangement.
C) Hyperlinks. Linking to our Platform is allowed, however, it must always be done in a way that does not adversely affect our business or implies some form of association when there is none.
D) Severability. If any part of these Terms is found to be unenforceable, then only that particular portion, and not the entire Terms, will be unenforceable.
E) Assignment. We have the right, at our sole discretion, to assign or subcontract our rights or obligations outlined in these Terms.
F) Waiver. Our failure to exercise any of our rights under these Terms shall not be considered a waiver to exercise them in other instances. No waiver shall be effective unless it is in writing signed by us.
G) Prevailing Language. If there are any inconsistencies or conflicts between the English original of these Terms and any foreign language translation, the English version shall prevail.