FAQ – GODVANA

WHERE TO SHOP

U.S. SHIPPING

INTERNATIONAL SHIPPING

PAYMENT OPTIONS

PROCESSING TIMES

ORDER TRACKING

UPDATING ORDERS

RETURNS

PRIVACY POLICY

1. Scope

We care about your online privacy. This Privacy Policy (the “Policy”) describes our practices with respect to collection, use, disclosure and protection of your information when you use Godvana online store (the “Platform”). Note that this Policy is only valid on our Platform, not any third party networks, even if they are referenced on our Platform. It is your responsibility to familiarize yourself and comply with any relevant third party networks.

If you visit our Platform, that signifies your legal acceptance of the Policy. You must exit the Platform if you do not agree with any provision(s) of this Privacy Policy. We reserve the right to change this Policy at any time at our sole discretion. The effective date of the last update is at the top of this page, so visit it occasionally to see if there are any changes.

2. Collection of User Data

Here are the types of information regarding the Platform users we may collect:

A. Personal Info: name, email address, phone number.

B. Payment Info: we do not receive your credit or debit card information. Third party payment processor handles payments, not us.

C. Communications: if you contact us for any reason, we will receive whatever information you voluntarily provide (e.g., your feedback, ratings and reviews).

D. Platform Interaction: we see what content our Platform users access, when, and how they interact with the Platform content/pages.

3. Use of Data

We use the collected data for the following purposes:

A. To fulfill orders.

B. To communicate with you regarding changes to your account or our Platform.

C. To enforce our rights, carry out our obligations, prevent fraud, respond to government requests, facilitate disputes between users and address security issues such as hacking.

D. To accomplish any other purpose for which the information was provided.

4. Disclosure of Data

In addition to sharing your data as described above, we may disclose the collected personal information as follows:

A. In case there is a sale, merger or other transfer in the ownership of our Platform, the successor will receive personal information about our Platform users along with the assets transferred.

B. To our contractors, business partners, third party service providers and other entities or individuals who provide support for our Platform. For example, integration and API partners.

C. Aggregated, anonymized information that does not identify any particular user can be disclosed without restriction.

D. To respond to a court order, regulatory request or legal process.

E. If we decide that disclosure is appropriate to protect the property, safety, rights of the Platform, it’s users or the public.

5. Cookie Policy

Cookies are small bits of text data placed on your device when you visit sites. Cookies record data about your activity, such as which pages you view and what you click on. Cookies assist our Platform to recognize your device when you return. For example, cookies can help us to remember your preferences, username, analyze the performance of our Platform and recommend content that may be most relevant to your interests.

Here are the reasons we may use cookies:

A. Analytics. This type of cookies shows us which pages users view, which links are popular, etc. These cookies only provide anonymized information that does not identify anybody personally. This information is then bundled with the similar information from the other users, so that we can analyze the general usage patterns.

B. Essential cookies. These are necessary to provide the services that you have asked for. Without these essential cookies, our Platform would not be able to operate. They are necessary to enable users to navigate through the Platform and use its main features. E.g., essential cookies identify registered users so that they can access member-only areas of the site. Essential cookies keep users logged in. If a subscriber disables essential cookies, that subscriber won’t be able to get to all of the content that a subscription entitles them to. These cookies don't collect information that could be utilized for the purposes of marketing or figuring out what places on the internet you have visited.

C. To show relevant advertising. If we allow ads on our Platform, they can contain cookies in order to provide ads most relevant to your interests. They can also help limit the number of times you see a particular ad and to assess the effectiveness of the advertising campaign.

D. To improve your browsing experience. This type of cookies enables the site to remember users’ preferences and settings, such as geographic region or language. They can also be used to restrict the number of times an ad is shown, to remember which forms you have already filled in, so that you don’t have to do it again.

There is a way to turn off cookies by going to your browser’s Help or Settings menu. However, keep in mind that disabling cookies may limit your use of the Platform and/or delay or affect the way in which it operates.

6. Data Security

Only our administrators are allowed to access our Platform’s password-protected server where your personal information is stored. We utilize SSL. However, any transmission of information over the Internet has its inherent risks, so we cannot guarantee the absolute security of your personal information. Transmit personal information over the Internet at your own risk. We shall not be liable for circumvention of security measures or privacy settings on the Platform. It is your responsibility to keep your login credentials, if any, confidential.

7. Children’s Privacy

We do not knowingly collect any personal information about children under the age of 16. Our Platform is not directed to children under the age of 16. If we become aware that a child under the age of 16 has provided any personal info, it will be erased from our database as soon as reasonably possible, except when we need to keep that information for legal purposes or to notify a parent or guardian. However, portions of this data may remain in back-up archives or web logs even after we erase it from our databases. If a parent or guardian believes that a child has sent us personal information, send us an e-mail.

8. Your California Privacy Rights

We will not share your personal information with third parties for their direct marketing purposes to the extent it is forbidden by California law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance. California law requires that operators of online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the online service that a user visits, indicating that the user does not wish to be tracked. At this time we do not respond to Do Not Track signal.

9. International Transfer

We process your personal information in the United States. This is where it will be transferred to in case you are located somewhere else. By submitting any personal information to us, you agree to its transfer to and processing in the United States.

10. EU Users’ Rights

This section of our Privacy Policy applies to the users of our platform in the EU. We would like to inform you about your GDPR rights and how we safeguard them.

A. Your GDPR rights to be informed, to access, rectify, erase or restrict the processing of your personal information. You have the right to obtain free information about what personal data we have obtained about you, where it is stored, for how long, for what purposes it is used, to whom it was disclosed. You have the right to have us, without undue delay, rectify of inaccurate personal data concerning you. That means you can request we change your personal data in our records, or have your incomplete personal data completed. You have the “right to be forgotten,” i.e. to have us delete your personal information, without undue delay, if the data is no longer necessary in relation to the purposes for which it was collected. However, GDPR gives us the right to refuse erasure if we can demonstrate compelling legitimate grounds for keeping your information.

B. GDPR gives you the right to restrict processing if any of the following applies:

i. If you contest the accuracy of your personal data, we will restrict processing it for a period enabling us to verify its accuracy.

ii. The processing is unlawful and you oppose its erasure and request instead the restriction of its use.

iii. We no longer need your personal data for the purposes of the processing, but you require us to restrict processing for the establishment, exercise or defense of legal claims.

iv. You have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether our legitimate grounds override yours.

C. Right to data portability. Upon request, we will provide you your personal data in our possession, in a structured, commonly used and machine-readable format. You have the right to transmit that data to another controller if doing so does not adversely affect the rights and freedoms of others.

D. Right to object. You can object, on grounds relating your particular situation, at any time, to processing of your personal information, if based on point (e) or (f) of Article 6(1) of the GDPR. We will then have to stop processing, unless we can demonstrate compelling legitimate grounds for the processing. If you object to the processing for direct marketing purposes, we will have to stop processing for these purposes.

E. Right to withdraw consent. GDPR grants you the right to withdraw your earlier given consent, if any, to processing of your personal data at any time.

F. Rights related to automated decision making. As a responsible business, we do not rely on any automated decision making, such as profiling.

11. Accessing and Correcting Your Personal Information

You can view and edit some of your account information yourself after logging in. If you terminate account, we may retain some information for as long as necessary to evaluate Platform usage, troubleshoot issues, resolve disputes and collect any fees owed. If you have any questions or wish to ask to access, modify or delete any of your personal data on our Platform, please send us an e-mail to info@Godvana.com. Note that we can deny your request if we think it would violate any law or cause the information to be incorrect.

TERMS OF SERVICE

1. ACCEPTANCE

A) Scope. These Terms of Service (the “Terms”) govern your use of Godvana online store (the “Platform”) powered by Shopify. These Terms have a force of a legally binding agreement, even if you are simply browsing without intention to purchase anything or contact us. Privacy Policy is another important document that you should familiarize yourself with because it describes our practices with respect to your personal information. You cannot visit the Platform if you do not agree to these Terms or the Privacy Policy. Sometimes we modify these Terms. We don’t notify users about every change to the Terms but you can see the date of the last update at the top of this page. If you still wish to visit the Platform after said date, that constitutes your agreement to the updates.

B) Third Parties. The Platform contains references to third party websites and relies on third party services (like Shopify) for support. We shall not be liable for any third party venues and cannot guarantee their performance. We do not monitor all content submitted to the Platform (e.g., product reviews). We shall not be liable for user submissions or any third party content on the Platform.

2. INTELLECTUAL PROPERTY

A) Our Intellectual Property. We and our content suppliers own all intellectual property rights in our Platform contents, logos, trademarks (whether registered or unregistered) and data. Our IP rights are protected by U.S. law and international IP conventions. By using our Platform you do not acquire any of our IP rights. Nevertheless, you can view and print out this Platform’s content for personal use. We reserve all rights that are not expressly granted under these Terms or other written agreements between you and us.

B) Your Submissions. If you upload any content to the public areas of our Platform, you state that:(i) you have all necessary rights to that content, and(ii) we can display, transmit, modify and distribute this content without compensation to you. We can use and implement any feedback that you voluntarily provide without compensation.

C) Copyright Infringement. We take copyright infringement seriously. Report it to us if you see it on our Platform and we will investigate.

3. USERS’ OBLIGATIONS

By visiting this Platform, you represent and agree that:

A) You have a full capacity to enter into a legally binding agreement, such as these Terms.

B) If purchasing anything, you are responsible for ensuring your payment method is valid. You will pay as agreed using only payment methods which you are authorized to use. You will not use false identity.

C) The risk of loss and title to the products purchased passes to you upon our delivery to the carrier.

D) We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

E) Our Platform may contain errors, mispriced products, product colors may not match how they appear on the screen 100%.

F) Everything that happens under your account is your responsibility. Registering duplicate accounts is not allowed.

G) If you make a submission, it shall be truthful and not misleading. We can terminate any account for writing untruthful reviews, comments or other content. We reserve the right to edit, reject or erase anything submitted to us without prior notice. You will not send spam, anything defamatory, vulgar, racist, abusive or hateful.

H) You will ask for our permission before copying anything from our Platform for republication.

I) You will not use our Platform for anything illegal.

J) We reserve the right to terminate any account using our sole reasonable discretion and without notice or liability.

K) Bots, crawlers, indexers, web spiders, harvesters or any similar automatic processes are not allowed on our Platform.

L) You will not impede the proper functioning of the Platform.

4. BREACH OF THESE TERMS

If any user violates these Terms or any law, we can, without limitation: (i) ban that user from the Platform; (ii) disclose the user’s identity to authorities and assist in investigations; (iii) delete or moderate the user’s content; and (iv) take any other action available under law.

5. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY

A) WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, SAFETY, FREEDOM FROM DEFECTS OR THAT DEFECTS WILL BE CORRECTED, UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE PERFORMANCE.

B) WE ARE NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND PROPERTY DAMAGE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE FEES WE RECEIVED FROM YOU, IF ANY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

6. INDEMNIFICATION

You agree to defend, indemnify and hold harmless our company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Platform; (ii) your violation of any provision of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your user submissions caused damage to a third party.

7. ARBITRATION

Any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be the State of New Jersey. The arbitration shall be governed by the laws of the State of New Jersey. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. You understand that this Section means that, by using the Platform, you agree to arbitrate, thus, waiving your rights to sue in court and have a jury trial.

8. GENERAL

A) Communications. You agree that we can communicate with you electronically, via SMS, push notifications, email or phone calls. All electronic communications shall have the same legal force as if they were in paper form.

B) Relationship of the Parties. Agents and us are in an independent contractor relationship with respect to each other. That means that there is no partnership, joint venture, employer/employee or any similar arrangement.

C) Hyperlinks. Linking to our Platform is allowed, however, it must always be done in a way that does not adversely affect our business or implies some form of association when there is none.

D) Severability. If any part of these Terms is found to be unenforceable, then only that particular portion, and not the entire Terms, will be unenforceable.

E) Assignment. We have the right, at our sole discretion, to assign or subcontract our rights or obligations outlined in these Terms.

F) Waiver. Our failure to exercise any of our rights under these Terms shall not be considered a waiver to exercise them in other instances. No waiver shall be effective unless it is in writing signed by us.

G) Prevailing Language. If there are any inconsistencies or conflicts between the English original of these Terms and any foreign language translation, the English version shall prevail.